Refund and returns policy
At Teexe, we strive to provide a reliable and enjoyable shopping experience. If you are not fully satisfied with your purchase, our return and refund process is designed to make things simple and convenient.
30-Day Return Policy
Customers may request a return within 30 days of receiving their order. Unfortunately, returns or refunds may not be accepted after the return period has expired.
Return Requirements
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be returned in original condition
- Include original packaging and tags when applicable
- Include proof of purchase or order confirmation
Items that do not meet these conditions may not qualify for a refund or return.
Starting a Return
To request a return, please contact our support team before sending any item back.
Email: info@teexe.store
Phone: +1 (720) 970-3088
Once your request is reviewed and approved, return instructions will be provided.
Please note that returns sent without prior authorization may not be accepted.
Return Address
Approved returns should be sent to: 3041 S University Blvd, Denver, CO 80210, United States
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us promptly so we can review the issue and provide an appropriate resolution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or custom-made products
- Personal care or hygiene items
- Final sale or clearance items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact our support team before submitting a request.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, we recommend returning the original product and placing a new order separately.
European Union Customers
Customers located in the European Union may have the right to cancel or return eligible orders within 14 days of delivery in accordance with applicable consumer protection laws.
Returned items must still meet the standard return eligibility requirements.
Refund Process
After receiving and inspecting your returned item:
- You will be notified regarding approval or rejection of your refund
- Approved refunds will be issued to the original payment method
- Refund processing: Refunds are typically processed within 10 business days
Contact Information
If you have questions regarding returns or refunds, please contact us:
Email: info@teexe.store
Phone: +1 (720) 970-3088
Address: 3041 S University Blvd, Denver, CO 80210, United States
Business Hours: Monday – Friday: 9:00 AM – 7:00 PM (MST)